Discover more in our FAQ's
PRODUCT AND ROUTINE
What is the Metrin Skincare System?
What is the Metrin Skincare System?
It is a complete 5 step skincare system designed to cleanse, nourish and protect the skin. It is used twice daily and supports balanced, healthy looking skin over time.
Why 5 steps?
Why 5 steps?
Each step prepares your skin for the next using double cleansing and skin care layering. This structured routine supports hydration, clarity and overall skin balance.
How do I use the system?
How do I use the system?
#1 Deep Cleanser: Wash hands with cleanser then pat dry. Place cleanser in palm of hand and smooth onto face and neck. Gently remove with a washcloth dampened in lukewarm water. Pat skin dry. Follow with #2 Lathering Cleanser.
#2 Lathering Cleanser: Place cleanser in palm of hand. Add water and work up a bubbling lather. Apply to face and neck. Do not massage. Gently remove cleanser with a washcloth dampened in lukewarm water. Splash skin several times to remove all traces of the cleanser. Pat dry. Follow with #3 Vita Conditioner
#3 Vita Conditioner: Place conditioner in palm of hand and smooth onto Metrin®-clean skin. The correct amount will make your skin feel satiny smooth, but not oily or dry. Follow with #4 Protective Lotion.
#4 Protective Lotion: Place toner into palm of hand. Gently pat hands together, then onto skin. Skin should feel completely dampened. Allow the toner to absorb. Alternatively, spritz a few times onto your face using our mister. Follow with #5 Enriched Vita Conditioner.
#5 Enriched Vita Conditioner: Place conditioner in palm of hand and smooth onto face and neck. The correct amount will make your skin feel smooth and moisturized, but not oily or dry.
Repeat Twice Daily!
How long before I see results?
How long before I see results?
Skin does not change overnight. It renews in 30 day cycles. Most people begin to see improvements within the first few weeks, with noticeably clearer, smoother and more balanced skin after one full cycle and ongoing results with continued use.
How long do the products last?
How long do the products last?
The full size system (165 ml) typically lasts 4 to 6 months with twice daily use.
The carry size (74 ml) lasts around 6 to 8 weeks.
Is it suitable for all skin types?
Is it suitable for all skin types?
Yes. Designed to support your skin, not disrupt it, this system is suitable for dry, oily, combination and sensitive skin. Its gentle, balanced approach helps calm visible redness, support the skin barrier and improve overall skin comfort, even for rosacea prone skin.
ORDERS AND SHIPPING
Where are you based
Where are you based
We are an Authorised Distributor based in Sydney, Australia. All orders are shipped from Sydney.
Where do you ship?
Where do you ship?
We ship Australia-wide.
For customers in Queensland, we recommend ordering through Metrin’s authorised distributor based locally for faster delivery:
https://skmcare.com.au/
How long does shipping take?
How long does shipping take?
Orders are processed within 1 to 2 business days. Standard shipping takes 2 to 8 business days, while express shipping typically arrives within 1 to 3 business days.
Will I receive tracking?
Will I receive tracking?
Yes. You will receive a tracking link once your order has been dispatched.
What shipping carrier do you use?
What shipping carrier do you use?
All orders are shipped with Australia Post.
Do you ship internationally?
Do you ship internationally?
We currently ship within Australia only. For North American orders, please visit:
- www.metrin.com (USA)
- www.metrin.ca (Canada)
Do you ship to Queensland?
Do you ship to Queensland?
Yes, we ship Australia wide, including Queensland. However, for faster delivery within QLD , we recommend ordering through Metrin's other authorised Australian distributor: https://skmcare.com.au/. They are based in Queensland, so your order will arrive sooner.
RETURNS AND GUARANTEE
What if it does not work for me?
What if it does not work for me?
Your first full size system is backed by a 6 month money back guarantee. If it is not right for your skin, you can request a full refund. Find out more here.
Do I need to provide proof for a refund?
Do I need to provide proof for a refund?
No. We do not require before and after photos or proof.
Can I return used products?
Can I return used products?
Yes. Products can be used, even if finished, under the 6 month guarantee.
Will I receive a full refund?
Will I receive a full refund?
Refunds cover the product purchase price. Shipping costs are not included.
How do I request a refund?
How do I request a refund?
Email info@septemberskincare.com.au or contact us here with your order number and we will guide you through the process.
GENERAL
Is this a subscription?
Is this a subscription?
No. All purchases are one time.
Where can I find ingredient information?
Where can I find ingredient information?
Full ingredient lists are available on each product page.
How long does shipping take?
How long does shipping take?
Orders are processed within 1 to 2 business days. Standard shipping takes 2 to 8 business days, while express shipping typically arrives within 1 to 3 business days.
Are you an authorised distributor?
Are you an authorised distributor?
Yes. We are one of two authorised distributors of Metrin Skincare in Australia. This means all products are genuine and sourced directly from Metrin in Canada
Where are the products made?
Where are the products made?
The Skincare System is made in British Columbia, Canada, using high quality ingredients and strict manufacturing standards.
Why should I buy from September Skincare?
Why should I buy from September Skincare?
We are an authorised Australian distributor offering fast local shipping, personalised support and access to the full Metrin system with our 6 month guarantee.
Do you test on animals?
Do you test on animals?
No. The products are not tested on animals.