SHIPPING

We aim to dispatch all orders quickly and efficiently.

• Orders are processed within 1–2 business days
  
• Standard delivery: 2–8 business days
  
• Express delivery: 1–3 business days
  
• Delivery timeframes are estimates and may vary
  

You will receive a shipping confirmation and tracking link once your order has been dispatched.

Please ensure your shipping details are correct at checkout. We are not responsible for delays or lost parcels due to incorrect information.

RETURNS AND REFUNDS

We comply with the Australian Consumer Law.

You are entitled to a replacement or refund if a product is:

• Faulty
  
• Not as described
  
• Unsafe
  

30 DAY GUARANTEE

If you change your mind or decide it’s not right for you, you may request a refund within 30 days of delivery.

• Applies to all purchases
  
• Proof of purchase is required
  

6 MONTH GUARANTEE

We believe skincare should work — and you should feel confident trying it.

If you don’t feel our system is right for your skin, you may request a full refund within 6 months of purchase.

• Applies to your first full-size system purchase
  
• Products may be used, even if finished

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or incorrect, please contact us within 7 days of delivery so we can resolve it quickly.

RETURN PROCESS

To request a return or refund:

• Email info@septemberskincare.com.au
  
• Include your order number
  
• Our team will guide you through the next steps

Please do not send items back without contacting us first.

SHIPPING COSTS FOR RETURNS

• Faulty or incorrect items: return shipping is covered by us
  
• All other returns: shipping costs are the responsibility of the customer